Covid-19 Appeal

People are struggling to cope with tinnitus and the added stress of Covid-19

We need your help to fund new and existing tinnitus support during the Covid-19 crisis

Donate today!

You are not alone with your tinnitus

Whether you’re experiencing tinnitus for the first time or the current challenges are making it worse, we’re here to help.

In these uncertain times we know that many people with tinnitus are struggling more than usual.

In the UK, GPs have around 20,000 tinnitus related appointments every week. We are here to support those people who cannot attend appointments during the Covid-19 crisis.

So we want to reassure you that you’re not on your own and that we’re here to support you in a number of ways.

Continued support

Helpline: 0800 018 0527

Email: [email protected]

Text: 07537 416841

Webchat: Click on the ‘Let’s chat’ box

Take on Tinnitus: free tinnitus management programme at www.takeontinnitus.co.uk

Innovative support

We are also piloting new online support groups. The current Covid-19 pandemic means that most of us are staying home and having previously scheduled group meetings or appointments cancelled.

These online groups are our way of saying that we're here for you and aren't shutting down our support!

Please contact Colette on 0114 250 9933 or [email protected] for more information about online support groups.

Please help us to support people living with tinnitus through this difficult time

Donate today!

To help us provide tinnitus support today please donate safely and securely using the button above or by calling 0114 250 9933.

Thank you

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At the BTA, we depend on your support and trust in us, as we work towards a world where no one suffers from tinnitus.

To do this we need to ensure the personal data we store gives you the information that you need, in the ways you want to receive it.

If you are happy for the us to contact you about all areas of work relating to the BTA please select the contact types below.

Alternatively, if you prefer to hear about some areas but not others, choose the options that suit you here: https://www.tinnitus.org.uk/forms/your-contact-preferences

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Using our shop

Thank you for considering purchasing items from the British Tinnitus Association (BTA). We’re confident you will find the items we stock satisfactory, however if you do not, these Terms and Conditions cover our conditions of sale and return.

Terms and conditions

‘you’ or ‘your’ means the person ordering the product or products

‘we’, ‘us’ or ‘our’ means the British Tinnitus Association (BTA)

Products and orders

Orders will be dispatched to you on receipt of payment. If an ordered item is out of stock we will try to contact you.

If we cannot provide you with the products you have ordered, we will give you the option to cancel, place an alternative order or wait until the products are in stock.

We will only process your payment when the products are packed and ready for sending.

We may change or substitute the exact details of products at any time. We will try to tell you of changes that affect your order before we send them to you. We will give you the option to cancel your order. Products can be returned within the 28 day money-back guarantee.

Price and payment

Prices shown include the cost of postage and packing.

We may change prices at any time, but we will tell you about any change in the prices of products you have ordered. We will give you the option to cancel your order.

Cancellation before goods are received

If you wish to cancel an order please tell us no later than 5 working days after the date you placed the order. If you cancel by telephone we will also need written confirmation from you. We will refund the full cost of the order if we receive cancellation within 5 working days after the date you placed the order.

If we receive cancellation after the order has been dispatched the goods must be returned to us. The cost of posting the order back to us will be refunded to you. Products can be returned within our 28 day money-back guarantee (please see below).

Delivery

For orders placed within the UK:
We will endeavour to deliver your products to the address you gave us on your order within 10 working days of your order
All orders will be posted by 2nd class Royal Mail
If you do not receive your products within 10 working days of the date of order you must tell us immediately and no later than 15 working days after the order date
If goods are lost in transit we will send you new products or offer you a full refund after 15 working days from your order date

For orders placed for delivery outside the UK, they will be posted by Royal Mail Airmail, and delivery times cannot be guaranteed.

Shortages, damaged or faulty goods

If the products you receive are damaged in transit, faulty or there is a shortage of products you must let us know by telephoning us or in writing within seven days of receiving the products. Damaged or faulty goods must be returned to us with a filled-in returns form enclosed with the product. We will send you replacement products on receipt of the damaged goods and will refund you the cost of postage in returning the products to us.

Money-back guarantee on delivery of goods

We have a 28-day money-back guarantee with the following condition:

Goods must be returned in ‘as new’ condition with their original packaging and the instruction sheets. A filled-in returns form must be returned with the goods. We will exchange the product or refund the cost of the product. We will not refund the cost of postage in returning goods under the money-back guarantee.

If you return the products that are not ‘as new’ or outside the money-back guarantee we may refuse to give you a refund or may charge you a handling fee.

The guarantee does not apply:
if you have used the products other than to assess whether the product is satisfactory or
if the products have been used incorrectly

Returns

All returns must be sent with a filled in returns form otherwise we may not be able to process your return quickly or at all.

We are not responsible for any products you return until we receive them. We recommend you get proof, from the post office, that you have posted the products onto us.

We will try to process returns within 10 working days of receiving them. If products are returned by Royal Mail it can take up to 15 working days for returns to reach us.

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Tinnitus Support Team: 0800 018 0527

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Text/SMS: 07537 416841 | Web chat: via chat icon
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Our office: 0114 250 9933

Covid-19 Appeal

People are struggling to cope with tinnitus and the added stress of Covid-19

We need your help to fund new and existing tinnitus support during the Covid-19 crisis

Donate today!

Please help us to support people living with tinnitus through this difficult time

Donate today!

Thank you