We are delighted to be celebrating helping 15,829 people in the past two years through our dedicated Tinnitus Support Team project.

The BTA has been running for over 40 years and has offered a freephone helpline support service for many of those, but a new project aimed at increasing information, advice and guidance to people with tinnitus launched in September 2018, enabling us to take 448% more enquiries than in the previous two-year period.

Claire (pictured), who has been receiving support from us since 2019, said: “I’ve had tinnitus for a year and it can be very hard. When I was in contact with the BTA in the early stages, they were a real source of support, they always checked to see how I was, and my messages were always replied to quickly. People who don't suffer with tinnitus don't care, they think it's nothing and made up, but it really is the worst thing that has ever happened to me. Knowing the BTA is there to provide support is a real comfort, and I know if I need them, I can get in touch and they will help me.”

Through specific project funding, we’ve been able to expand our Tinnitus Support Team: recruiting new staff and volunteers, and launching a popular new web chat facility and subsequent text/SMS service in order to reach a wider audience and those with hearing impairments.

Colette Bunker, the BTA’s Acting Head of Services, said: “Tinnitus can have a really negative impact on people’s lives and talking to someone when you are feeling distressed, can make you feel less alone. We are really pleased that with our larger team and new support methods we have been able to be there for so many more people who need our help.”

“The coronavirus pandemic has meant that as an organisation we’ve had to completely change how we work. But our amazing team have continued, from home workspaces, to support people with tinnitus. This continuation in dedicated, professional and confidential support which we pride ourselves on, has been vital to those who are new to tinnitus or to those who are struggling during these unprecedented times.”

If you need to talk to someone about tinnitus, or know someone who would benefit from our help and support, contact us in the following ways:

  • Web chat: click the chat icon at the bottom of the screen
  • Freephone: 0800 018 0527
  • Email: [email protected]
  • Text/SMS: 07537 416 841

Our support services are currently available Monday to Friday, 9am to 5pm.

Thank you to our funders

The Tinnitus Support Team project has been wholly funded by grants and donations and we would like to say a big thank you to all those who have supported us so far.