What we do The team Staff Shakeela Rashid Shakeela started work for the BTA in late 2018. She works as the Tinnitus Support Manager. Her role is to develop and support the BTA’s information services to drive growth of existing services and enhance the range and quality of information we provide to people with tinnitus. Shakeela supports our Helpline's dedicated volunteers as well as working with the volunteering and engagement support administrator. Outside work Shakeela enjoys spending time with friends and family.