Complaints procedure

We hope that you are happy with your dealings with the BTA, whether that is over the phone, through our information products, an item from our shop or attending an event. This information explains what you can do in the event you wish to make a complaint about our services.Read more

Confidentiality policy

We are committed to providing a confidential service to all those who contact the BTA for information, support or advice.Read more

Data Protection and Privacy

We take all reasonable care to prevent unauthorised access to your personal data in any form - paper, electronic, whatever. We do not abuse your trust. Any details you provide to the BTA will not be sold, swapped or given away to anyone or any organisation.Read more

Fundraising Promise

At the British Tinnitus Association we are committed to ensuring that we are completely open and transparent about our fundraising and spending. Our guiding fundraising principle is a simple one – we will only use techniques that we would be happy to be used on ourselves.Read more

Website terms and conditions

We have drawn up these community rules for your safety, and to keep the BTA communities a healthy and constructive environment for discussion, advice and support.Read more