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Email * Don't forget your email address Your email address has an invalid format Which country do you live in? Afghanistan Aland Islands Albania Algeria American Samoa Andorra Anguilla Anla Antarctica Antigua Argentina Armenia Aruba Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bonaire, Sint Eustatius and Saba Bosnia and Herzevina Botswana Bouvet Island Brazil British Indian Ocean Territory British Virgin isl. Brunei Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Cape Verde Cayman Islands Central African Rep. Chad Chile China Christmas Island Cocos (Keeling) Islands Colombia Comoros Con Con, the Democratic Republic of the Cook Islands Costa Rica Croatia Cuba Curacao !Curaçao Cyprus Czech Republic Denmark Djibouti Dominica Dominican Republic Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Falkland Islands (Malvinas) Faroe Islands Fiji Finland France French Guiana French Polynesia French Southern Territories Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guernsey Guinea Guinea Bissau Guyana Haiti Heard Island and McDonald Islands Holy See (Vatican City State) Honduras Hong Kong Hungary Iceland India Indonesia Iran Iraq Ireland Isle of Man Israel Italy Ivory Coast Jamaica Japan Jersey Jordan Kazakhstan Kenya Kiribati Korea, Democratic Peoples Republic of Kuwait Kyrgyzstan Lao People's Democratic Republic Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macau Macedonia Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Martinique Mauritania Mauritius Mayotte Mexico Micronesia Moldova Monaco Monlia Montenegro Montserrat Morocco Mozambique Myanmar/Burma Namibia Nauru Nepal Netherlands Netherlands Antilles New Caledonia New Zealand Nicaragua Niger Nigeria Niue Norfolk Island Northern Mariana Islands Norway Oman Pakistan Palau Palestine, State of Panama Papua New Guinea Paraguay Peru Philippines Pitcairn Poland Portugal Puerto Rico Qatar Reunion !Réunion Romania Russian Federation Rwanda Saint Barthelemy !Saint Barthélemy Saint Helena, Ascension and Tristan da Cunha Saint Kitts and Nevis Saint Lucia Saint Martin (French part) Saint Pierre and Miquelon Saint Vincent and the Grenadines Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Sint Maarten (Dutch part) Slovak Republic Slovenia Solomon Islands Somalia South Africa South Georgia and the South Sandwich Islands South Korea South Sudan Spain Sri Lanka Sudan Suriname Svalbard and Jan Mayen Swaziland Sweden Switzerland Syrian Arab Republic Taiwan, Province of China Tajikistan Tanzania Thailand Timor-Leste To Tokelau Tonga Trinidad-Toba Tunisia Turkey Turkmenistan Turks and Caicos Islands Tuvalu U.S. Virgin Islands U.S.A. Uganda Ukraine United Arab Emirates United Kingdom United States Minor Outlying Islands Uruguay Uzbekistan Vanuatu Venezuela Vietnam Wallis and Futuna Western Sahara Yemen Zambia Zimbabwe Please enter your postcode* Don't forget your postcode and address Your postcode is invalid Look up address or Enter address Street Please select Don't forget the first line of your address Address line 1 Address line 2 Don't forget your town or city Town or city The BTA depends on the trust and support of the UK tinnitus community to continue our work. We try to minimize the personal data we collect from you and be transparent in how we use it. We never sell or trade your data to other organizations. To provide updates on tinnitus and the BTA's work Notifying you of fundraising activities which support the BTA's work For updates to our catalogue of tinnitus management products Sending you the BTA member's magazine, "Quiet" Via email Via telephone Your telephone number Please enter numbers only Don't forget your telephone number Via SMS Your mobile telephone number Please enter numbers only Don't forget your mobile number Via post Donate By submitting this form you are agreeing to our terms and conditions Using our shop Thank you for considering purchasing items from the British Tinnitus Association (BTA). We’re confident you will find the items we stock satisfactory, however if you do not, these Terms and Conditions cover our conditions of sale and return. Terms and conditions ‘you’ or ‘your’ means the person ordering the product or products ‘we’, ‘us’ or ‘our’ means the British Tinnitus Association (BTA) Products and orders Orders will be dispatched to you on receipt of payment. If an ordered item is out of stock we will try to contact you. If we cannot provide you with the products you have ordered, we will give you the option to cancel, place an alternative order or wait until the products are in stock. We will only process your payment when the products are packed and ready for sending. We may change or substitute the exact details of products at any time. We will try to tell you of changes that affect your order before we send them to you. We will give you the option to cancel your order. Products can be returned within the 28 day money-back guarantee. Price and payment Prices shown include the cost of postage and packing. We may change prices at any time, but we will tell you about any change in the prices of products you have ordered. We will give you the option to cancel your order. Cancellation before goods are received If you wish to cancel an order please tell us no later than 5 working days after the date you placed the order. If you cancel by telephone we will also need written confirmation from you. We will refund the full cost of the order if we receive cancellation within 5 working days after the date you placed the order. If we receive cancellation after the order has been dispatched the goods must be returned to us. The cost of posting the order back to us will be refunded to you. Products can be returned within our 28 day money-back guarantee (please see below). Delivery For orders placed within the UK: We will endeavour to deliver your products to the address you gave us on your order within 10 working days of your order All orders will be posted by 2nd class Royal Mail If you do not receive your products within 10 working days of the date of order you must tell us immediately and no later than 15 working days after the order date If goods are lost in transit we will send you new products or offer you a full refund after 15 working days from your order date For orders placed for delivery outside the UK, they will be posted by Royal Mail Airmail, and delivery times cannot be guaranteed. Shortages, damaged or faulty goods If the products you receive are damaged in transit, faulty or there is a shortage of products you must let us know by telephoning us or in writing within seven days of receiving the products. Damaged or faulty goods must be returned to us with a filled-in returns form enclosed with the product. We will send you replacement products on receipt of the damaged goods and will refund you the cost of postage in returning the products to us. Money-back guarantee on delivery of goods We have a 28-day money-back guarantee with the following condition: Goods must be returned in ‘as new’ condition with their original packaging and the instruction sheets. A filled-in returns form must be returned with the goods. We will exchange the product or refund the cost of the product. We will not refund the cost of postage in returning goods under the money-back guarantee. If you return the products that are not ‘as new’ or outside the money-back guarantee we may refuse to give you a refund or may charge you a handling fee. The guarantee does not apply: if you have used the products other than to assess whether the product is satisfactory or if the products have been used incorrectly Returns All returns must be sent with a filled in returns form otherwise we may not be able to process your return quickly or at all. We are not responsible for any products you return until we receive them. We recommend you get proof, from the post office, that you have posted the products onto us. We will try to process returns within 10 working days of receiving them. If products are returned by Royal Mail it can take up to 15 working days for returns to reach us. Risk and ownership You are legally responsible for products you have ordered and have paid for in full as soon as you receive them.