Stage 1: ​

Explain your issue to the event host on the day, or by email to Maisie Carscadden, Events Manager or by calling 0114 250 9933 option 4.

Stage 2: 

If you are not satisfied with our initial response, you can submit a formal complaint to Colette Bunker, Head of Services​.

Stage 3:

If you are not satisfied with our response to your complaint, you can escalate your complaint to David Stockdale, CEO​.