Stage 1:

Explain your issue to our fundraising team by email or phone 0114 250 9933 option 3.

Stage 2: ​

If you are not satisfied with our initial response, you can submit a formal complaint to Lucy Straker, Head of Communications​.

Stage 3: ​

If you are not satisfied with our response to your complaint, you can escalate your complaint to David Stockdale, CEO​.