What we do Our team Staff Lucy Potter Lucy (she/her) is a Tinnitus Support Adviser. Her role is to develop and support the Tinnitus Support Team’s helpline, webchat, and other services. Lucy is the first point of contact for people seeking support and advice about tinnitus to ensure everyone feels less alone and isolated by the condition. Prior to joining the BTA in September 2020, Lucy completed her degrees in Philosophy and Sociology. Out of work, she loves to go on walks and spend time with her two shih tzus, Dennis and Larry.