Stage 1: ​

Explain your issue to us by email, phone 0114 250 9933 option 2​, or refer to our Terms and Conditions of Sale.

Stage 2:

If you are not satisfied with our initial response, you can submit a formal complaint to Lucy Straker, Head of Communications.

Stage 3: ​

If you are not satisfied with our response to your complaint, you can escalate your complaint to David Stockdale, CEO.