Published information (i.e. on our website, magazine, leaflets, emails, letters, other outlets) Stage 1: Explain your issue to our communications team by email or phone 0114 250 9933 option 5. Stage 2: If you are not satisfied with our initial response, you can submit a formal complaint to Lucy Straker, Head of Communications. Stage 3: If you are not satisfied with our response to your complaint, you can escalate your complaint to David Stockdale, CEO.