Stage 1: ​

Explain your issue to the person on the call/web chat/SMS or adviser/support group leader​.

Stage 2: ​

If you are not satisfied with our initial response, you can submit a formal complaint to Colette Bunker, Head of Services​.

Stage 3: ​

If you are not satisfied with our response to your complaint, you can escalate your complaint to David Stockdale, CEO​.