Help and support services (i.e. helpline, web chat, support groups, Take on Tinnitus and befriending) Stage 1: Explain your issue to the person on the call/web chat/SMS or adviser/support group leader. Stage 2: If you are not satisfied with our initial response, you can submit a formal complaint to Colette Bunker, Head of Services. Stage 3: If you are not satisfied with our response to your complaint, you can escalate your complaint to David Stockdale, CEO.