Our experienced and friendly team are here to help

Get in touch 

Monday to Friday, 9am to 5pm

Freephone helpline

Speak to us on 0800 018 0527

Web chat

Click the chat icon at the bottom of the screen


Email us on [email protected] 


Send us a text on 07537 416841

How we can help

Our Tinnitus Support Team has many years of collective experience of supporting people with tinnitus. Importantly, we provide empathy and emotional support to people living with a difficult and often misunderstood condition. Please note that while we do have an in-depth understanding of tinnitus, we are not medically qualified so we are not able to give medical advice. We can:

  • provide clear information about tinnitus

  • give accurate information on support services available

  • provide empathy and understanding about the condition, offering hope to people that it can get better

I got to talk to a lady on the phone and she was really lovely to me and understood what I was going through - it helped me so much, my life is turning around now and that is thanks to you.

BTA Helpline Caller

The Helplines Partnership

The BTA meets all of The Helplines Partnership's good practice criteria and are therefore authorised to display the member logo.

  • The helpline does not profit from callers
  • The helpline provides unbiased support and information
  • The person taking the call has been trained and supported
  • The helpline has adequate staff to provide a service during all their advertised opening hours
  • The helpline has a clear policy on what information they can share about a call - read our confidentiality policy
  • The helpline has a policy on making the service accessible
  • The helpline has clear information available regarding complaints about the service - read our complaints policy

Video soundtrack: Creative Commons Music by Jason Shaw on Audionautix.com