Information and support Quick guides to tinnitus 0800 018 0527 HELPLINE If you need information or support please call our confidential tinnitus helpline. Open Monday - Friday, 9.00am to 5.00pm. You can also email us here: [email protected] We're here to help. I got to talk to a lady on the phone and she was really lovely to me and understood what I was going through - it helped me so much, my life is turning around now and that is thanks to you. BTA Helpline Caller The purpose of our helpline is: to provide clear information about tinnitus give accurate information on support services available provide empathy and understanding about the condition, offering hope to people - which is that is does get better The team in the Sheffield office, where our helpline is based, have many years of collective experience of supporting people with tinnitus. Importantly, we provide empathy and emotional support to people living with a difficult and often misunderstood condition. Please note that while we do have an in-depth understanding of tinnitus, we are not medically qualified, so we are not able to give medical advice. Free and confidential tinnitus advice Please feel free to call our helpline if you need to speak to a friendly, understanding voice. The BTA meets all of The Helplines Partnership good practice criteria and are therefore authorised to display the member logo on all its publications and website. The helpline does not profit from callers The helpline provides unbiased support and information The person taking the call has been trained and supported The helpline has adequate staff to provide a service during all their advertised opening hours The helpline has a clear policy on what information they can share about a call - you can read our confidentiality policy here The helpline has a policy on making the service accessible The helpline has clear information available regarding complaints about the service - you can read our complaints policy here