Frequently asked questions about our online shop

Here are some answers to help you navigate your way round our online shop. 

How do I make an online purchase?

1. Select the product you wish to buy

2. Select the quantity you would like to order and click ADD TO BASKET

3. Now either continue shopping or click CHECKOUT

4. At the CHECKOUT you can add an optional donation to the charity

5. If you have a promo code please add this here (for Members please see question below)

6. Select a delivery method (for further details please see question below)

7. Scroll down to enter your card details in PAYMENT METHOD

8. Once all details are entered please click COMPLETE PURCHASE 

Will I get confirmation of my order?

You will receive an email confirming your order.

How do ensure I get my Membership discount? 

In the CHECKOUT screen please enter the word MEMBERSHIP in the promo code box. We use an honour system and trust that only our Members claim their 10% discount. But we can check if you're not a Member! 

If you would like to become a Member, you can add this to your order and claim your 10% discount. Membership costs only £15 per year and can be purchased here https://www.tinnitus.org.uk/shop/bta-membership 

Can I call you to place my order?

Yes, please call us on 0114 250 9933 and one of our advisers will be happy to help.

How much do you charge for delivery?

All UK deliveries are free of charge. Please call us on 0114 250 9933 regarding overseas delivery prices. 

How do I remove an item from my basket?

In the CHECKOUT screen click on the X on the right hand side under REMOVE.

What should I do if the product I receive is faulty or damaged?

Please let us know within 7 days of receiving the product and we will arrange for a replacement. Our full Terms & Conditions can be found here 

Do your products come with a guarantee? 

Please see our full Terms & Conditions for details of our product guarantees.

If you have any questions about the order process or for further information about our products, please call us on 0114 250 9933 or email [email protected]